Frequently Asked Questions (FAQ)
1. What products do you offer?
At Pujox, we offer customizable T-shirts, clothing designs, coffee mug designs, mobile cover printing, and printable gift items.
2. How can I place an order?
You can place an order through our website by selecting the products you want and following the checkout process. You can also contact us for custom orders.
3. What payment methods do you accept?
We accept payments via Credit Card, Debit Card, Net Banking, UPI, and Cash on Delivery.
4. What is your return and refund policy?
Returns and refunds are allowed for non-customized items within 3 days of delivery. Customized items, such as printed mobile covers and T-shirts, are not eligible for return or refund and not canceled.
5. How long does shipping take and what are the shipping costs?
Shipping times depend on your location. For nearby areas, delivery can take 1 to 3 days. For distant locations within India, it may take 7 to 10 days. Shipping costs vary based on your location. Orders above ₹200 qualify for free shipping; otherwise, shipping charges apply based on your location.
6. What is your product customization policy?
Product customization is done at the time of ordering. Customizations cannot be made after the order is delivered. You can upload your photos and provide customization details on our website, or contact us via phone, Instagram DM, or WhatsApp.
7. What is your order cancellation policy?
Customized orders cannot be canceled once they have been shipped. You may cancel non-customized orders according to our standard return policy.
8. Do you offer special discounts or offers?
We offer special discounts and offers during festivals and special events. Information about these offers will be available on our website, Instagram page, or via personal messages on WhatsApp.
9. What is your privacy policy?
Your data is secure with us. We guarantee that customer data will not be shared with third parties. Our privacy policy ensures the protection of your personal information.
10. How can I get help if I have troubleshooting issues?
If you encounter any issues, you can contact us directly. Please use the contact form on our website, or reach out to us via Instagram DM or WhatsApp.
If you have more questions, feel free to contact us directly. We’re here to help!